Of course, it’s not that we don’t welcome your questions – on the contrary! Try us – just give us a call and fire away! You’ll soon see that our customer service team only puts people on the phone who know what they’re talking about – and who only talk about things they truly understand. However, their top priority is always to understand you.
At rose plastic, one thing is of paramount importance to us – our customers’ total satisfaction with our products and services. That’s why we always try to work with you to find the best possible solution for your packaging task. And it’s also why we ask you questions that our competitors might never even think of. For example: the characteristics of your product; the conditions under which it is stored, transported, and used; the potential hazards from which the packaging needs to protect both the product and its users... you get the idea.
Our customer service staff have extensive experience of handling many different packaging tasks – no doubt including some that were similar to yours. As a result, they always try to ask as few questions as possible – but as many as necessary.
We believe customer advice should always be three things at once: friendly, fair, and well-founded.
We’re convinced that good service starts with sound advice. For us, that means ensuring our customer service staff provides advice that is simultaneously friendly, fair, and well-founded.
We want you to feel comfortable talking to us. That doesn’t mean we constantly bombard you with pleasantries. It just means we’ll always make time for you and your questions – no matter how busy we are. In other words: We take all of our customers and all of their concerns very seriously. And we always try to find a solution that is satisfactory for the customer and meets our commitment of total satisfaction.
We believe that, in the long term, the best solution for you is also the best solution for us, because we don’t only want you to be our customer now, but in the future as well. That’s why we only give you recommendations that we truly believe are in your best interests.
Good advice is impossible without sound specialist knowledge. Even the best intentions achieve little without proper education and training. That’s why our customer service staff ensure their knowledge is always up-to-date via frequent product training and constant communication with our specialist departments.
What our employees say ...
“In one regard we all think alike: We aren’t satisfied until you are.
Dimitrios Vavatsis, Customer Service
Can you ever really have enough customer service?
Our customer service staff are ready and waiting to help you find the right packaging for your product. They can advise you about the merits of our various packaging solutions, help you choose the right size and the right material, and talk you through the available colors and options for promotional labeling – and numerous other possibilities offered by our high-quality packaging. They’re also available if you experience a problem or two along the way.
We’ll be happy to create a quotation based on your inquiry (also for alternative products). We’ll also send you samples if necessary (this may be subject to a fee) or help you find a customized solution if none of our standard packaging quite fits the bill.