As an extremely efficient organisation in the field of plastic processing, we are among the market leaders in the sector of Packaging Systems for the Cutting Tool Industry worldwide. We have production plants in Germany, the United States of America, China and Brazil and sales offices in all major markets. The number of our employees worldwide is around 700.

Purpose
Maintain the customer profile and system data; handle customers &　accounts; Offer good customers service; coordinate with customer inquires; participate in exhibitions; work closely with other relevant sectors etc.

Principal Accountabilities

1. Customer Service Related: 

• Take the initiative to communicate with the customers; offer requested quotations, inquiries and services to customers, persistent focus on total customer satisfaction; follow up customer’s orders & dealing with customer’s complaints, maintain the customer profile and system data under company’s request upon the defined working flow & business areas.
• Input pre-orders into Navision, friendly deal with all customer related issues, follow up order status & overdue payment.
• Actively assist all relevant customer service related works in order to achieve the set goals.
• Back up on each other’s daily routines; contribute on building up an advanced, efficient C.S.Team.
• Receiving customer visits or join visit customers in case of necessary.
• Implement & follow up the defined working flows & fulfil the duties consistently.
• Organizing the employees of all the departments to certain and evaluate the special requests of customers, including the medical devices packing products.

2. Further Duties

• Participant necessarily in exhibition upon business request.
• Take the initiative participation in all relevant training on purpose of improvement the service level, communication skills etc.
• Customer contacts data management: (save & update Navision data timely)

Nature and Scope

• The job holder reports to Regional Sales Manager – North China directly.

Special Features

• Self-motivated;  Humble;  Honest;  Responsible; Reasonable; Active; Detail-concerned;
• Fluent written and oral English & computer skills, Japanese is a plus
• Excel, Outlook, PowerPoint, Word, ERP systems
• Good communication skills in multilingual environment  & knowledge of international trading terms
• Team player with motivated positive attitude
• At least 2 years relevant experience

Contact Person: HR Department
Email: Lily2.Wangrose-plastic.cn
Web : www.rose-plastic.cn